Branch Manager I

Lendmark Financial Services • Wilmington, NC

4d

About The Position

The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety, in accordance with Lendmark Financial Services objectives. The manager develops new business, delivers strong customer relations, and promotes a sales and service culture through coaching, guidance, and staff motivation. The role also achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. The Branch Manager provides leadership, training, and supervision, and delegates day-to-day operations to the Assistant Branch Manager or other branch personnel.

The position is based in a normal office environment and may require occasional overnight travel. Compensation is competitive based on job duties and the selected candidate’s knowledge, skills, abilities, and experience. The position is eligible for quarterly incentive compensation based on individual and company performance guidelines.

Requirements

• High school diploma or GED from an accredited institution.
• 0–3 years of consumer finance experience, related-industry experience, or related management experience.
• Effective communication, organizational, and sales skills.
• Personnel management and budgeting skills.
• Proficient working knowledge of industry-related lending software, Microsoft Windows, Excel, and Word.

Nice To Haves

• Industry-related experience.
• Bilingual Spanish/English ability.
• Ability to relocate.

Responsibilities

• Manage and motivate staff to meet goals for branch profitability, loan volume, credit quality, delinquency, and expenses.
• Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while following state and federal guidelines.
• Pursue business development relationships in the community and sell products and services to meet sales goals.
• Manage hiring, staffing, training, performance reviews, and terminations as applicable.
• Establish lending authority for associates.
• Ensure high-quality client service, help clients implement solutions, and monitor client satisfaction.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision benefits
• Paid time off
• Paid holidays
• 401(k)
• Life insurance
• Long-term disability
• Tuition assistance
• Employee assistance program
• Optional critical care, auto, home, and pet insurance, plus other ancillary insurance options
• Quarterly incentive compensation based on individual and company performance guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED