Branch Manager I
About The Position
The Branch Manager I manages and coordinates branch activities to ensure member needs are met through tellers and Member Service Representatives (MSRs). The role ensures member service is fast, courteous, and accurate; responds to problems; supports employee training; and schedules staff to provide adequate coverage during Credit Union operating hours. The Branch Manager directs branch personnel and operations, ensures compliance with Credit Union policies and applicable rules and regulations, and works with other branches and departments to maintain consistent workflows. The role also supports community business development, monitors branch performance and account status, and identifies opportunities to improve Credit Union programs and procedures.
Requirements
- Two to five years of similar or related experience.
- A two-year college degree or completion of a specialized course of study.
- Fluency in English and Spanish.
Responsibilities
- Coordinate and direct the activities of the assistant branch manager, MSRs, and tellers, and ensure employees effectively meet member needs.
- Solve problems as they arise and take preventive measures to prevent recurrence.
- Ensure proper and timely staffing, training, and discipline of branch employees, including termination when necessary.
- Approve or deny loans in accordance with Credit Union policies and guidelines.
- Ensure teller and MSR functions comply with rules, regulations, and Credit Union policies.
- Work with other branch managers and departments to ensure consistent workflow between locations.
- Develop new business in the surrounding community by signing up new member employee groups.
- Identify opportunities to improve or enhance existing Credit Union programs and procedures.
- Maintain activity and productivity reports regarding branch operations.
- Monitor branch activities for compliance with established Credit Union policies and procedures.
- Control past-due and charged-off accounts for the branch.
- Perform other duties as identified from time to time.
- Schedule employees to provide adequate coverage during Credit Union operating hours.
- Respond to problems and assist with employee training.
Benefits
- Medical insurance.
- Dental insurance paid 100% by the Credit Union.
- Vision insurance paid 100% by the Credit Union.
- Long-term disability insurance at no cost to the employee.
- Short-term disability insurance at no cost to the employee.
- Free life insurance.
- Accidental death and dismemberment insurance.
- A generous match on the 401(k) plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
