Branch Manager I

Woodforest National Bank•Gadsden, AL

About The Position

The Branch Manager of Woodforest National Bank leads the branch with an entrepreneurial mindset, operating it as a business and a hub for banking services. The role is primarily based in the branch and focuses on engaging customers and team members, driving sales and deposit growth, developing customer relationships through strategic partnerships and community involvement, and delivering exceptional service and operational excellence. The Branch Manager is accountable for personnel and employment decisions at the assigned branch.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs, with demonstrated reliability.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills, prioritization, and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team to achieve sales goals and expectations, and consistently measure results.
Manage branch operations, with a strategic focus on deposit growth and wealth management referrals.
Oversee compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution-oriented.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive branch traffic and strengthen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and in customer relationships.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically and with ownership, aiming for timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Seek business outside the branch and participate in business development and community engagement travel.