Branch Manager I

Woodforest National Bank•Corinth, MS

11d•Onsite

About The Position

As Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, acting as its business owner and ensuring it serves as a hub for banking services. You will spend most of your time at the branch engaging with customers and team members to drive sales and increase deposits. The role includes developing customer relationships through strategic partnerships and community involvement, delivering exceptional service, growing relationships, and maintaining operational excellence while embodying Woodforest’s values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch performance and operations, including sales, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. The role also includes recruiting, developing, and retaining employees; coaching staff; promoting digital banking tools; resolving customer concerns; and building relationships in the local community. The position is responsible for personnel and employment decisions at the assigned branch. Travel of up to 25% is required for business development and community engagement. Working conditions involve standing most of the time, with possible walking, moving, bending, stooping, or sitting briefly, and occasional lifting and carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; OR a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; OR successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills, composure, and a positive attitude when interacting with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills; able to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Able to understand instructions, forms, and applications, and familiar with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve sales goals and expectations for the team, and measure results consistently.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution oriented.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and strengthen local connections.
Lead community outreach in partnership with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Promote technology-forward banking and ensure staff and customers are confident using digital tools.
Resolve customer concerns with empathy and ownership, providing timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch.
Travel for business development and community engagement, up to 25%.