Branch Manager I

Commonwealth Credit Union • Harrodsburg, KY

3d

About The Position

The Branch Manager I strategically oversees branch operations, ensures compliance with policies and regulations, and drives performance excellence. The role provides leadership to support recruitment, retention, and team development, and fosters a motivated culture of continuous improvement. The manager engages with the community and staff to improve service across banking channels, including mobile and online platforms, conducts employee evaluations, facilitates personalized development plans, and supports high-quality member service and operational efficiency.

The position requires travel to other branch locations when needed and Saturday work.

Requirements

• Strong leadership skills to support team performance, recruitment, retention, and development.
• Strong analytical and communication skills.
• Comprehensive knowledge of security protocols, compliance frameworks, and risk mitigation strategies.
• Ability to uphold regulatory requirements and organizational policies and protect against fraudulent activity.
• Ability to maintain acceptable knowledge assessment scores.
• Availability to work Saturday hours.
• Ability to travel to other branch locations when needed.

Responsibilities

• Align branch operations with organizational goals to exceed performance targets and improve operational efficiency.
• Monitor performance metrics and implement continuous improvements focused on member satisfaction and service excellence.
• Identify staffing needs and conduct workforce planning to ensure appropriate coverage and productivity.
• Support teamwork and service standards through huddles, cross-functional collaboration, and departmental improvements.
• Monitor workflows and procedures to maintain efficient service across the branch and member engagement center.
• Build relationships with members and stakeholders and lead initiatives that deliver results.
• Champion special projects and committees, and conduct timely, accurate performance evaluations that promote accountability.
• Resolve member conflicts and improve responsiveness across service channels.
• Partner with Business Development to promote community engagement and sustainable growth.
• Take ownership of personal and team development and promote innovative solutions that improve efficiency.
• Coach staff and provide resources to improve performance and knowledge assessment scores.
• Keep the team informed about changing policies, compliance requirements, and industry trends.
• Maintain acceptable knowledge assessment scores.
• Enforce security protocols, regulatory requirements, and organizational policies, including safeguards against fraud.
• Lead regular training and audits, document processes, and maintain accountability and operational integrity.
• Pursue development opportunities such as conferences, certifications, courses, and leadership programs.
• Travel to other branch locations to assist when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed