Branch Manager I

RBGlobal•Dixon, CA

10d

About The Position

The Branch Manager I oversees the financial performance and operations of an assigned auction branch, ranging from small to large. The role is accountable for meeting or exceeding planned profitability, sales, and customer service levels. It interacts with staff at all levels of IAA and manages and mentors local employees to maintain an engaged, safe, and positive work environment. The position works in a typical business office environment, both indoors and outdoors year-round, and requires approximately 20% travel.

Requirements

3–4 years of experience.
Strong operations background and experience.
Excellent customer relations skills and ability to manage several levels of employees.
General knowledge of employment laws and practices and employee relations.
Experience or knowledge of the insurance, automobile, or parts industries, and general mechanical knowledge of vehicle makes and models.

Responsibilities

Oversee the overall performance and operation of assigned auction branch locations and manage the planning process.
Monitor and maintain current branch and service center positions.
Coach, mentor, and develop staff; oversee new employee onboarding and provide career development planning and opportunities.
Develop and implement internal procedures to improve efficiency.
Ensure the branch or service center meets or exceeds planned profitability, sales, and customer service levels.
Market the branch or service center within the approved expense budget.
Lead employees through a performance management and development process that encourages contribution and includes goal setting, feedback, and performance management where required.
Support and handle personnel issues, including hiring and terminating employees.
Develop the business and grow the branch.
Update the area or regional manager regarding the branch's profit and loss operating results.
Ensure the overall safety and security of branch personnel and company assets.
Provide employees in the operating unit with oversight and direction in accordance with organizational policies and procedures.
Create a workplace culture consistent with the organization's mission, vision, guiding principles, and values.
Perform other duties as assigned.