Branch Manager I

Woodforest National Bank•Statesville, NC

20d•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on engaging customers and team members at the branch, driving sales and deposit growth, developing customer relationships through strategic partnerships and community involvement, and delivering exceptional service and operational excellence. The Branch Manager embodies the bank’s values of Ownership, Service, Community, and Integrity. The role is accountable for branch performance, operations, compliance, security, cash handling, expense control, customer acquisition and retention, and referrals to lending and wealth management services. It also leads recruitment, development, and retention of branch employees; supports digital banking adoption; resolves customer concerns; and leads community engagement. The position is full-time, supervises branch personnel and employment decisions, and may require travel up to 25% for business development and community engagement. Working conditions involve standing most of the time and may include walking, moving, bending, stooping, sitting briefly, and occasionally lifting or carrying items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined, and able to lead a team, with strong interpersonal skills and reliability.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and internal team members.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills; able to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team in achieving sales goals and expectations, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution-oriented, and coach the team to identify customer needs and recommend appropriate banking and investment solutions.
Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
Build community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners and Community Development Relationship Managers on engagement opportunities, outreach, local initiatives, and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent to build a high-performing team.
Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch or location.
Travel for business development and community engagement, up to 25%.