Mgr Branch I

Hertz•Worcester, MA

17d

About The Position

The Branch Manager I represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for successful delivery and oversight of Hertz products for internal and external customers, and provides overall leadership to branch employees. The manager is accountable for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, as well as decisive, analytical, goal-directed, and service-oriented leadership. Shift hours may vary depending upon business need.

Requirements

High school diploma or general equivalency diploma required.
Previous management experience in a fast-paced environment.
History of success and results orientation.
Demonstrated ability to direct and motivate teams.
Technology proficiency.
Financial and business acumen.
Knowledge of customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized, with ability to interface with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude and ability to address and resolve customer-service issues.
Flexibility and ability to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Associate degree preferred.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist with customer-service issue resolution and maintain customer service at or above area goals.
Coach staff and empower employees to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Participate in training, coaching, and mentoring branch staff.
Conduct performance reviews with branch staff, discussing strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure KPI knowledge.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.