Branch Manager I

Woodforest National Bank•Garner, NC

13d•Onsite

About The Position

As the Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, acting as its business owner and ensuring it serves as a key hub for banking services. Most of your time will be spent at the branch engaging customers and team members to drive sales and increase deposits. The role offers opportunities to develop customer relationships through strategic partnerships and community involvement. You will represent Woodforest and be responsible for exceptional service, relationship growth, and operational excellence while embodying the values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch performance, resources, sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. The role includes coaching employees to provide customer-focused service and recommend suitable banking and investment solutions; acquiring clients and strengthening relationships; developing community partnerships and outreach; and upholding ethical, regulatory, and operational standards. The manager also recruits, develops, and retains staff, leads technology-forward banking adoption, resolves customer concerns, and maintains operational excellence through audits, reporting, and continuous improvement. The position is full-time. It involves supervisory responsibility for personnel and employment decisions at the assigned branch. Travel of up to 25% is required for business development and community engagement. Working conditions involve standing most of the time, with some walking, moving, bending, stooping, or sitting, and occasional lifting and carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch; goal-oriented, disciplined, and able to lead a team with strong interpersonal skills and sales aptitude, including comfort with outside sales.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to remain composed and positive with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve sales goals and expectations for the team, and consistently measure results.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution oriented.
Coach the team to identify customer needs and recommend valuable banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build meaningful local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.