Branch Manager I

Harborstone Credit Union • McChord AFB, WA

13d • $72,600 - $108,900

About The Position

Harborstone Credit Union is seeking an emerging leader to manage a single branch team and deliver outstanding member experiences, operational excellence, and business growth. The Branch Manager I serves as a coach, mentor, and role model, supporting team success while ensuring branch goals are achieved. The role includes managing daily branch operations, developing employees, strengthening member relationships, ensuring compliance, and representing Harborstone in the community. The position requires regular travel between assigned branch locations.

The annual pay range is $72,600–$108,900. Starting salary is based on experience and qualifications and will likely not exceed the midpoint of the range, allowing for development and future increases. The position is classified as FLSA exempt.

Requirements

• Experience in the financial services industry.
• Demonstrated ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• A member-first mindset and passion for delivering exceptional service.
• Ability to balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills and ability to prioritize effectively in a fast-paced environment.
• Adaptability, collaboration, and commitment to achieving results.
• Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
• Ability to read, comprehend, and respond to written and verbal instructions and information.
• May be required to sit or stand for extended periods, depending on job duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• May require occasional stooping, bending, squatting, or reaching.
• May be required to lift and carry items weighing up to 25 pounds.
• Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
• Regular travel between assigned branch locations is required.

Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service and support.
• Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and strengthen local partnerships and community presence.

Benefits

• 401(k) with generous employer match
• Medical, dental, and vision coverage
• Employer contribution toward dependent medical premiums
• Generous paid time off and holidays
• Professional development and career growth opportunities
• Employee appreciation and recognition programs
• Discounted employee financial products
• Mission-driven culture focused on helping members and communities thrive
• Collaborative, supportive culture that values work-life balance and employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed