Branch Manager I

Woodforest National Bank•Kankakee, IL

5d•Onsite

About The Position

As Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset and operate the branch as a business owner, ensuring it serves as a key hub for banking services. Most of your time will be spent at the branch engaging customers and team members to drive sales and increase deposits. The role develops customer relationships through strategic partnerships and community involvement and is responsible for exceptional service, relationship growth, and operational excellence while embodying Woodforest’s core values of Ownership, Service, Community, and Integrity. The Branch Manager oversees branch personnel and employment decisions, branch performance and resources, sales goals, deposit growth, wealth management referrals, operations, compliance, security, cash handling, and expense control. The position also involves recruiting, developing, and retaining staff; coaching the team to provide customer-focused banking and investment solutions; building community relationships; and leading a technology-forward banking experience. Travel of up to 25% is required for business development and community engagement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent required.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch; strong sales aptitude and comfort with outside sales.
Goal-oriented, disciplined leadership and openness to direct coaching and feedback.
Effective problem-solving skills and ability to maintain composure and a positive attitude when interacting with customers and team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, prioritization, and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to work flexible or extended hours as needed to meet business needs.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, drive and achieve team sales goals and expectations, and measure results consistently.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution-oriented, and coach the team to identify needs and recommend valuable banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Proactively seek business outside the branch and demonstrate reliability, including working flexible or extended hours to meet business needs.