Branch Manager I
About The Position
The Branch Manager I strategically oversees branch operations, ensuring compliance with policies and regulations while driving performance excellence. The role leads recruitment, retention, and team development, and promotes a culture of motivation and continuous improvement. It engages with the community and staff to elevate service delivery across banking channels, including mobile and online platforms. The Branch Manager conducts employee evaluations, facilitates personalized development plans, and ensures high-quality member service and operational efficiency. The position requires travel to other branch locations to assist when needed and requires Saturday hours.
Requirements
- Strong leadership skills.
- Strong analytical and communication skills.
- Comprehensive knowledge of security protocols, compliance frameworks, and risk mitigation strategies.
- Maintain acceptable knowledge assessment scores.
- Ability to travel to other branch locations to assist when needed.
- Availability to work Saturday hours.
Responsibilities
- Align branch operations with organizational goals to exceed performance targets and improve operational efficiency.
- Promote a high-performance culture centered on member satisfaction and service excellence; monitor performance metrics and implement improvements.
- Identify staffing needs and carry out workforce planning to support coverage and productivity.
- Promote teamwork and service standards through huddles, cross-functional collaboration, and departmental improvements.
- Monitor workflows and operational procedures to support efficient service across the branch and member engagement center.
- Build connections with members and stakeholders and lead initiatives that deliver results.
- Champion special projects and committees, and conduct timely, accurate performance evaluations that support team accountability.
- Resolve member conflicts and improve responsiveness and the member experience across service channels.
- Partner with Business Development to promote community engagement and sustainable growth.
- Take ownership of personal and team development and advance innovative solutions to improve efficiency.
- Coach staff and provide resources to improve performance and knowledge assessment scores; keep the team informed about policies, compliance requirements, and industry trends.
- Maintain acceptable knowledge assessment scores.
- Apply expertise in security protocols, compliance frameworks, and risk mitigation.
- Enforce regulatory requirements and organizational policies and implement safeguards against fraud.
- Lead training and audits, document processes, and support accountability, operational integrity, and recognition of team achievements.
- Pursue development opportunities, including conferences, certifications, learning courses, and leadership programs.
- Travel to other branch locations to assist when needed.
- Work Saturday hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
