Branch Manager I

Woodforest National Bank•Horseheads, NY

22d•Onsite

About The Position

As the Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, acting as its business owner and ensuring it serves as a key hub for banking services. Most of your time will be spent at the branch engaging with customers and team members to drive sales and increase deposits. The role offers opportunities to develop customer relationships through strategic partnerships and community involvement. You will represent Woodforest and be responsible for exceptional service, relationship growth, and operational excellence while embodying the values of Ownership, Service, Community, and Integrity. The Branch Manager leads branch performance and operations, including sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. The role also develops customer relationships, promotes banking and investment solutions, builds community partnerships, leads outreach, recruits and develops employees, supports technology-forward banking, resolves customer concerns, and maintains operational excellence through audits, reporting, and process improvement. The position has responsibility for personnel and employment decisions at the assigned branch and requires business-development and community-engagement travel of up to 25%.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent required.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and internal team members.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, including prioritizing and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability to achieve team sales goals and expectations and consistently measure results.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution oriented.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive traffic and strengthen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically, with ownership and timely, satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch or location.
Travel for business development and community engagement, up to 25%.