Branch Manager I

Woodforest National Bank•Norfolk, VA

14d•Onsite

About The Position

As Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, acting as its business owner and ensuring it serves as a hub for banking services. The role is primarily based in the branch and focuses on engaging customers and team members to drive sales and increase deposits. You will develop customer relationships through strategic partnerships and community involvement, deliver exceptional service, foster relationship growth, and maintain operational excellence while embodying Woodforest’s values of Ownership, Service, Community, and Integrity. The Branch Manager oversees branch performance, resources, sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. The manager builds and develops a high-performing team, supports technology-forward banking, resolves customer concerns, and leads community engagement. The position is accountable for personnel and employment decisions at the assigned branch. Travel of up to 25% is required for business development and community engagement. Working conditions include standing most of the time and may involve walking, moving, bending, stooping, or sitting briefly, as well as occasionally lifting and carrying items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High School Diploma or equivalent required.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude, and comfortable with outside sales.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to remain composed and positive with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, with the ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner, driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability to achieve team sales goals and expectations and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver a warm, personalized, solution-oriented customer experience.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive branch traffic and strengthen local connections.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Conduct business development and community engagement travel, up to 25%.