Branch Manager I

Hertz•Carmel, IN

About The Position

The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for successful delivery and oversight of the Hertz product to internal and external customers, and provides overall leadership to employees with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The leader needs in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and a proven record of decisive, analytical, goal-directed, service-oriented leadership. The position delivers results through leadership, direction, alignment, and motivation. The listed salary is $51,000.00 per year. Shift hours may vary depending upon business need.

Requirements

High school diploma or general equivalency diploma.
Previous management experience in a fast-paced environment.
Demonstrated results orientation and history of success.
Demonstrated ability to direct and motivate teams.
Proficiency with technology.
Knowledge of financial and business matters, customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Strong organization and time-management skills, and ability to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, ability to perform complex analysis using Excel, and strong knowledge of PowerPoint.
Customer-service aptitude, including ability to address and resolve customer issues.
Flexibility and ability to adapt to change.
Excellent oral and written communication skills.

Nice To Haves

Associate degree.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist with resolving customer-service issues and maintain service at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase the branch's market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligned with corporate objectives.
Participate in training, coaching, and mentoring branch staff.
Complete performance reviews with branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.