Branch Manager I

Civista Bank•Holgate, OH

About The Position

The Branch Manager operates as a business leader, coaching and building the branch team to deliver an exceptional customer experience. The role inspires, models, and motivates service through staff coaching and training; fosters a motivated, diverse team; and sets employees up for success by promoting branch and individual objectives. The Branch Manager also develops relationships with new and existing customers and builds partnerships within Civista and the communities it serves. The position demonstrates Civista Bank’s mission to improve the financial lives of employees and shareholders and make a difference in the communities served. The Branch Manager creates and executes an annual strategic plan, adapting to market conditions and trends to achieve monthly sales and operational goals. The role leads team and individual development, hires and coaches staff, develops consumer and business relationships, promotes the Civista brand through networking and community involvement, oversees branch operations and facilities, opens accounts and cross-sells products, maintains customer communication and follow-up, makes referrals to internal partners, and encourages customers to use banking technology.

Requirements

Ability to lead, coach, motivate, and develop staff.
Four years of experience in retail or branch banking.
Ability to drive an exceptional customer experience.
Ability to supervise and coach a team to achieve sales excellence and deliver World Class customer service.
Ability to maintain strong partnerships with community and civic organizations.
High school diploma or equivalent required.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Create and execute an annual strategic plan, using analysis and critical thinking and adjusting to market conditions and trends to achieve monthly sales and operational goals.
Lead team and personal/professional development through scheduled coaching, training, and performance evaluations to deliver an exceptional customer experience, exceed branch goals, and strengthen team engagement.
Recommend appropriate personnel actions when there is no Assistant Branch Manager at the assigned location.
Interview and hire branch team members in conjunction with the Assistant Branch Manager and Regional Manager.
Develop new consumer and business relationships and maintain existing relationships, collaborating with partners to expand branch and market share and grow the Civista brand.
Build the Civista brand through financial expertise, networking, developing and maintaining centers of influence, participating in community events, and leading community involvement.
Manage operational tasks and oversee the branch facility on a daily, weekly, and monthly basis.
Open personal, business, and loan accounts and cross-sell additional products and services.
Maintain a high level of communication and follow-up with internal and external customers.
Refer customers to appropriate internal departments for specific information and services, while nurturing relationships with internal business partners.
Encourage and teach customers to use technology in everyday banking, including mobile banking, P2P, and online banking.