Branch Manager I

Woodforest National Bank•Aberdeen, NC

3d•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on engaging customers and employees at the branch, driving sales and deposit growth, building customer relationships through strategic partnerships and community involvement, and delivering exceptional service while maintaining operational excellence. The manager embodies Woodforest’s values of Ownership, Service, Community, and Integrity. The position is responsible for branch performance and resources, sales goals, deposit growth, wealth management referrals, and all aspects of branch operations, including compliance, security, cash handling, expense control, audits, reporting, and process improvement. The manager recruits, develops, and retains employees; coaches the team to deliver personalized service and recommend relevant banking, lending, investment, and wealth management solutions; and leads a technology-forward banking experience. The role is full-time and includes responsibility for personnel and employment decisions at the assigned branch. Travel may be up to 25% for business development and community engagement. Working conditions involve standing most of the time, with some walking, moving, bending, stooping, sitting briefly, and occasional lifting or carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, and regulatory guidelines, and to engage in sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, including prioritizing and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team to achieve sales goals and expectations, and measure results consistently.
Focus branch operations on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Ensure customers receive warm, personalized, solution-oriented service.
Coach employees to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities to drive branch traffic and strengthen local connections.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and in customer relationships.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically and take ownership of timely, satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch.
Travel for business development and community engagement, up to 25%.