Branch Manager I

Hertz • Albuquerque, NM

4d • $52,000 - $52,000

About The Position

The Branch Manager I represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for successful delivery and oversight of the Hertz product to internal and external customers. It provides overall leadership to employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The manager needs in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and delivers results through leadership, direction, alignment, and motivation.

The position develops and oversees the annual business plan, manages reservations and pickups, builds vendor relationships, and implements strategies to improve profitability, revenue, and market penetration. It also handles customer service issues, promotes the branch, develops employee objectives, and supports staff through training, coaching, mentoring, performance reviews, and regular meetings. Shift hours may vary depending on business need.

Requirements

• High school diploma or general equivalency diploma required.
• Previous management experience in a fast-paced environment.
• A record of results orientation and demonstrated success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology.
• Financial and business acumen.
• Knowledge of customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
• Highly organized, with the ability to work with multifaceted, cross-functional teams.
• Expert knowledge of Microsoft Office, including ability to conduct complex analysis using Excel and strong knowledge of PowerPoint.
• Strong time-management skills.
• Customer-service aptitude and ability to address and resolve customer-service issues.
• Flexible and able to adapt to changes.
• Excellent oral and written communication skills.

Nice To Haves

• Associate degree preferred.
• Experience in car rental, hospitality, or tourism.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
• Direct and organize reservations and pickups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
• Handle or assist in resolving customer service issues and ensure customer-service levels meet or exceed area goals.
• Coach and empower staff to engage in problem resolution and customer relations.
• Attend or host outside sales meetings and events to promote the company and branch location.
• Increase branch market penetration and revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
• Participate in training, coaching, and mentoring branch staff.
• Complete performance reviews with branch staff and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with branch staff to ensure KPI knowledge.
• Maintain a positive employee-relations environment.
• Ensure corporate policies and procedures are administered and followed by personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED