Branch Manager I

Woodforest National Bank•Richmond, TX

13h•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch as a business owner, spending most of their time at the branch engaging customers and team members to drive sales and increase deposits. The role develops customer relationships through strategic partnerships and community involvement, delivers exceptional service, and ensures operational excellence while embodying the bank’s values of Ownership, Service, Community, and Integrity. The manager oversees branch performance, resources, sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. They build and coach a high-performing team, support a customer-first culture, promote digital banking tools, resolve customer concerns, and cultivate the branch’s role as a trusted community financial partner. The position has responsibility for personnel and employment decisions at the assigned branch and requires travel of up to 25% for business development and community engagement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent required.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills; able to remain composed and positive when interacting with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organization and prioritization skills; able to multitask accurately and with attention to detail in a fast-paced environment.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve team sales goals and expectations, and measure results consistently.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer service and coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
Build local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners and Community Development Relationship Managers on engagement opportunities, outreach, initiatives, and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent; foster a transparent, respectful, values-driven team culture.
Lead a technology-forward banking experience and support staff and customers in using digital tools.
Resolve customer concerns empathetically and with ownership, aiming for timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.