Branch Manager I

Woodforest National Bank•Seguin, TX

22d•Onsite

About The Position

As Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset and operate it as a key hub for banking services. You will spend most of your time at the branch engaging customers and team members to drive sales and increase deposits. The role develops customer relationships through strategic partnerships and community involvement, while delivering exceptional service, relationship growth, and operational excellence in alignment with Woodforest’s values of Ownership, Service, Community, and Integrity. The Branch Manager oversees branch performance, resources, sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expenses. The role also leads customer acquisition and relationship development, supports lending and wealth management referrals, and builds local community partnerships. Responsibilities include recruiting, developing, and retaining staff; supporting technology-forward banking; resolving customer concerns; and maintaining operational excellence through audits, reporting, and process improvement. The position is full-time, with supervisory responsibility for personnel and employment decisions at the assigned branch. Travel may be required up to 25% for business development and community engagement. Working conditions involve standing most of the time, with possible walking, moving, bending, stooping, or sitting for brief periods, and occasional lifting and carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

High school diploma or equivalent required.
One of the following experience/qualification paths is required: at least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Open to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrated reliability.
Effective problem-solving skills and the ability to maintain composure and a positive attitude with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability to achieve team sales goals and expectations and measure results consistently.
Manage branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage compliance, security, cash handling, and expense control.
Deliver a warm, personalized, solution-oriented customer experience.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build meaningful relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect among team members and customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.