Branch Manager I

Woodforest National Bank•Franklin, TN

4d•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on engaging customers and team members at the branch, driving sales and deposit growth, developing customer relationships through strategic partnerships and community involvement, and delivering exceptional service and operational excellence while embodying the bank’s values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch performance, resources, and long-term growth and profitability. The role oversees branch operations, including compliance, security, cash handling, and expense control; builds customer relationships and promotes banking, lending, investment, and wealth management solutions; and develops local community partnerships. The manager also recruits, develops, and retains staff, leads adoption of digital banking tools, resolves customer concerns, and maintains operational excellence through audits, reporting, and continuous improvement. This is a full-time position with supervisory responsibility for personnel and employment decisions at the assigned branch or location. Travel of up to 25% is required for business development and community engagement. Working conditions involve standing most of the time, with some walking, moving, bending, stooping, or sitting, and occasional lifting and carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch.
Goal-oriented, disciplined leadership and strong interpersonal skills; ability to work in outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrated reliability.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills and ability to prioritize, multitask, and maintain accuracy and attention to detail in a fast-paced environment.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve sales goals and expectations, and measure team results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver a warm, personalized, and solution-oriented customer experience.
Coach the team to identify customer needs and recommend valuable banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build meaningful relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive branch traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically and with ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch or location.
Travel for business development and community engagement, up to 25%.