Branch Manager Facility Solutions - Texas First Rentals

HOLT Group • Arlington, TX

23d

About The Position

The Branch Manager Facility Solutions directs all activities of a single Facility Solutions location and is responsible for its profit and loss. The location rents, sells, and services floor care equipment, portable cooling, dehumidification, air movement, and air quality equipment for facility maintenance, industrial, commercial, institutional, restoration, and construction customers. In coordination with the District Manager and Sales Manager, the manager sets sales and profitability goals, manages fleet levels and mix, leads branch employees, and promotes a safety-first culture. The role also plans systems to control branch expenses and maintains high operational standards for equipment availability, cleanliness, and reliability, with a white-glove customer experience.

The manager is expected to model the company’s mission and values, collaborate with internal and external resources, and participate in ongoing self-development. The role oversees branch operations and personnel, develops sales and customer-retention opportunities, manages equipment and service quality, and ensures financial, safety, and regulatory requirements are met. It includes supervisory responsibilities and up to 30% travel. The position works in an office, shop/warehouse, and customer facilities, with occasional outdoor work and exposure to variable weather, noise, chemicals, and equipment-related hazards. An after-hours on-call rotation may include nights, weekends, and holidays during peak cooling season and weather or emergency events.

Requirements

• High school diploma or equivalent required.
• At least five years of experience in business management and/or operational management, with progressively increasing scope and responsibilities.
• At least three years of experience in equipment rental, floor care, HVAC, or facility services.
• Valid driver’s license with an acceptable driving record.
• Ability to meet DOT requirements, including medical certification, when operating company vehicles.
• Ability to work up to 30% travel.
• Ability to meet the physical requirements of the role, including moving equipment weighing up to 50 lbs., climbing ladders, maneuvering equipment, and safely operating floor scrubbers, sweepers, forklifts, and liftgate-equipped delivery vehicles.
• Ability to communicate accurately, work at a fast pace with unscheduled interruptions, and use standard office equipment.
• Ability to work after-hours on-call rotations, including nights, weekends, and holidays during peak cooling season and weather or emergency events.
• Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, air movement equipment, and the rental industry.
• Working knowledge of commercial floor care equipment, including battery systems, chargers, and preventive maintenance.
• Working knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing and power requirements.
• Knowledge of product promotion and sales methods, including marketing strategy, product demonstrations, sales techniques, and sales control systems.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
• Knowledge of economic and accounting principles and practices, financial markets, banking, and financial data analysis and reporting.
• Understanding of facility maintenance, janitorial, and restoration customer operations and purchasing decisions.
• Ability to use logic and reasoning to assess alternative solutions and approaches.
• Exceptional attention to detail, organizational, time-management, and multitasking skills.
• Coaching or mentoring experience with branch personnel.
• Excellent oral and written communication and presentation skills, including presenting to small and large groups and conducting demonstrations and operator training.
• Ability to work with all levels of personnel within the organization and customer operations.
• Ability to understand new information and its implications for current and future decisions and problem-solving.
• Ability to perform mathematical computations quickly and accurately.
• Ability to interpret technical instructions presented in mathematical or diagram form and understand abstract variables.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment while maintaining accuracy and timeliness.
• Ability to read and interpret professional journals, technical procedures, and governmental regulations.
• Ability to listen to and understand information presented verbally.
• Proficiency in Microsoft Office, especially Excel and Outlook, and in computer applications including rental management software.
• Ability to complete required safety training and use required PPE outside of the office/parking lot area.

Nice To Haves

• Bachelor’s degree in Business Management, Administration, or Construction Management.
• Branch or profit center management experience.
• EPA Section 608 certification and/or OSHA 10/30.

Responsibilities

• Hire, develop, evaluate, and influence employees to support productivity, teamwork, and Legendary Customer Service.
• Promote and reinforce HOLT’s Values Based Leadership tools, models, and processes.
• Manage branch operations and personnel, including counter, dispatch, delivery, and service functions.
• Establish and maintain standard work, processes, and KPIs for branch operations.
• Deliver a white-glove customer experience through scheduled delivery and pickup, equipment setup, and on-site operator orientation and training.
• Conduct equipment demonstrations and provide application support for floor care, portable cooling, dehumidification, and air movement solutions.
• Drive sales and marketing initiatives, market share, and customer retention across the specified customer sectors.
• Support the Sales Manager and Outside Sales Representatives with information about customers, prospective customers, competitors, and market conditions in the assigned territory.
• Partner with Texas First Rentals branches and Specialty Divisions to identify cross-selling opportunities and support territory customers.
• Build recurring revenue through long-term rentals, planned maintenance, seasonal programs, and emergency response; support new and used equipment, parts, and consumables sales.
• Plan and manage fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinate purchasing, transfers, and disposal with Fleet.
• Maintain branch product quality, including equipment cleanliness, charge, testing, Ready-to-Rent status, timely deliveries, service response, and showroom standards.
• Oversee service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment.
• Establish safety standards and oversee audits, training, and compliance with applicable State, Federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program.
• Recruit, train, develop, and retain qualified employees; communicate job expectations and foster an environment that supports performance.
• Review product offerings and work with support departments to improve profitable market-share growth and financial performance.
• Ensure accurate financial reporting and budget preparation; report branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on-time delivery, and customer retention.
• Pursue business development and KPI results that meet corporate targets.
• Work safely and comply with company policies, procedures, standards, and applicable safety policies.
• Perform other duties as assigned.
• Interview, hire, and train employees; plan, assign, and direct work; coach and develop staff; appraise performance; reward and discipline employees; and address complaints and resolve problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED