Branch Manager 5 NMLS- Brentwood, CA

U.S. Bank•Los Angeles, CA

20d•$120,000 - $165,000•Onsite

About The Position

The Branch Manager 5 leads and manages branch operations to meet goals and ensure compliance with banking laws and regulations. The role is responsible for delivering an excellent customer experience consistent with U.S. Bank’s culture and core values, and for coaching, developing, mentoring, and training team members. The manager uses communication and critical thinking to identify customers’ financial needs, recommend appropriate products and services, and help individuals and businesses reach their financial goals in collaboration with partners such as wealth, business banking, mortgage, and payment services. As the customer experience leader, the Branch Manager motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The role requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. This position works from a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Five or more years of experience working in a sales, retail management, or banking environment.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a marketplace.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to ensure goals are met and banking laws and regulations are followed.
Demonstrate and ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Use communication and critical thinking to identify customers’ financial resources and needs and recommend appropriate products and services.
Help individual and business customers reach financial goals by collaborating with wealth, business banking, mortgage, and payment services partners.
Lead the customer experience and provide motivation and direction to the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.