Branch Leader I or II Guignard Drive

Truist • Sumter, SC

7d

About The Position

The Branch Leader is responsible for managing all aspects of an assigned branch. This includes driving branch performance through leadership, coaching, management, and business development, with a particular focus on small business expertise and development. The role ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. It also manages branch human capital, including interviewing, hiring, scheduling, performance reviews, development planning, and disciplinary actions. The Branch Leader may be cross-trained to assist with teller transactions as needed.

The leader promotes Truist’s Purpose, Mission, Values, and culture; builds the branch’s public image and community relationships; and develops business through client appointments, outbound calling, prospecting, and partnerships. They lead and motivate teammates, collaborate with Integrated Relationship Management (IRM), Operations, and other business partners, and ensure required team training is completed.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transferred registration and the applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership development programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch and individual performance through business development, personal productivity, and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Drive branch revenue through small-business development and new-client strategies, including face-to-face client appointments, outbound calling, and prospecting; grow Mass Affluent relationships through appointments and outbound calling.
• Participate, as approved in the market, in civic, government, professional, business, and community affairs, associations, and groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates to execute branch engagement routines and support client financial success and team empowerment.
• Partner with Integrated Relationship Management and Operations colleagues to ensure compliance with bank procedures, internal controls, risk management policies, the Truist Code of Ethics, and completion of required team training.
• Collaborate with IRM and key business-line partners to promote a One Team culture and business partnerships within the branch.
• Make human-capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• May be cross-trained to assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days during the first year, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager