Branch Leader I, II, III - Flagler

Truist • Miami, FL

9d

About The Position

The Branch Leader is responsible for managing all aspects of an assigned branch, including driving branch performance through leadership, coaching, management, and business development. The role requires small-business expertise and development, along with ensuring compliance with internal controls, operational procedures, and risk-management policies. It also oversees branch human-capital decisions, including interviewing, hiring, performance reviews, disciplinary actions, and workforce scheduling. The leader may be cross-trained to assist with teller transactions as needed.

The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture while building the branch’s public image and business in the community. The role develops branch revenue and client relationships through small-business and new-client strategies, face-to-face appointments, outbound calls, and prospecting. It leads and coaches the branch team, partners with Integrated Relationship Management and Operations colleagues, and maintains compliance with bank procedures, internal controls, risk-management policies, the Truist Code of Ethics, and required training.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Four years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
• Two years of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer registration and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership development programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, Values, and culture in the team.
• Drive branch business development and team and individual performance in alignment with Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Grow branch revenue through Small Business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; also develop Mass Affluent relationships through appointments and outbound calls.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community-affairs, association, and other groups to prospect, develop business, and build the Truist brand.
• Lead, grow, coach, and motivate teammates while executing branch engagement routines and supporting clients’ financial success and team empowerment.
• Partner with IRM and Operations colleagues, including the area operations officer, to maintain compliance with bank procedures, internal controls, risk-management requirements, the Truist Code of Ethics, and required team training.
• Make human-capital decisions for the branch team, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• May be cross-trained to assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager