Branch Leader I, II, or III- Kennett Square East

Truist • Kennett Square, PA

2d

About The Position

The Branch Leader manages all aspects of an assigned branch, including driving branch performance through leadership, coaching, management, and business development. The role emphasizes developing small-business expertise and supporting Truist’s purpose of inspiring and building better lives and communities. It also ensures compliance with internal controls, operational procedures, and risk-management policies. The Branch Leader manages human-capital activities, including interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling. The role may be cross-trained to assist with teller transactions as needed.

The Branch Leader promotes Truist’s culture and public image, drives branch and individual performance, develops small-business and Mass Affluent relationships, and builds business through client appointments, outbound calling, prospecting, and community involvement. The role partners with Integrated Relationship Management (IRM), Operations, and other business partners to support clients, teammates, and compliance.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small-business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch business development and strong team and individual performance through personal productivity and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Grow branch revenue through small-business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; support Mass Affluent growth through appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates while executing branch engagement routines and supporting clients’ financial success and team empowerment.
• Partner with IRM and Operations, including the area operations officer, to ensure compliance with procedures, internal controls, risk-management requirements, the Truist Code of Ethics, and required team training.
• Collaborate with IRM and key lines of business to promote a One Team culture and business partnerships within the branch.
• Make human-capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• May assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated by hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager