Branch Leader I, II, or III- Kennett Square East

Truist Bank • Kennett Square, PA

1d • Onsite

About The Position

The Branch Leader manages all aspects of an assigned branch, driving branch performance through leadership, coaching, management, and business development. The role emphasizes small-business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, risk-management policies, and the Truist Code of Ethics, and manages branch human capital, including hiring, performance reviews, disciplinary actions, and workforce scheduling. The role may include cross-training to assist with teller transactions as needed.

The Branch Leader promotes Truist’s culture and community presence, grows branch revenue and client relationships, and works with Integrated Relationship Management and Operations partners. The role leads and motivates the branch team, develops teammates, and advances business through small-business and mass-affluent client strategies, community involvement, and partnership across lines of business.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transferred registration and applicable NMLS background check.
• Ability to inspire, lead, and coach others.
• English language fluency is required.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch business development and team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Grow branch revenue through small-business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community-affairs, association, and group activities to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates to execute branch engagement routines and support clients’ financial success and team empowerment.
• Partner with Integrated Relationship Management and Operations colleagues to ensure compliance with procedures, controls, risk-management requirements, and the Truist Code of Ethics, and ensure the team completes required training.
• Collaborate with Integrated Relationship Management and key lines of business to promote a One Team culture and business partnerships within the branch.
• Make human-capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• May be cross-trained to assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on the position and division, eligibility for a defined-benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager