Branch Leader I, II, III - Flagler

Truist Bank • Miami, FL

7d

About The Position

The Branch Leader is responsible for managing all aspects of an assigned branch, including driving branch performance through leadership, coaching, management, and business development. The role requires small-business expertise and development, while ensuring compliance with internal controls, operational procedures, and risk-management policies. The leader manages branch staffing and human-capital decisions and may be cross-trained to assist with teller transactions as needed.

The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture in the community and among teammates. The role develops branch revenue and client relationships through small-business and new-client strategies, personal productivity, face-to-face appointments, outbound calling, prospecting, and community involvement. It also entails partnering with Integrated Relationship Management and Operations colleagues to support a One Team culture, maintain compliance, and ensure required training is completed.

Requirements

• Bachelor’s degree, or equivalent education and related training or experience.
• Four years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
• Two years of previous branch leadership or management experience.
• Strong interpersonal, sales-relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer registration and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of an internal leadership development program.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive business development and strong team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Grow branch revenue through small-business development and new-client strategies, including appointments, outbound calls, and prospecting.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, and community groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates through branch engagement routines.
• Partner with Integrated Relationship Management and Operations colleagues to ensure compliance with procedures, internal controls, risk-management policies, the Truist Code of Ethics, and required training.
• Collaborate with line-of-business partners to promote a One Team culture and business partnerships.
• Make human-capital decisions, including interviewing, selecting, hiring, scheduling, development planning, performance reviews, ratings, counseling, and disciplinary actions.
• Assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager