Branch Leader - Turner Hill Road

Truist Bank • Lithonia, GA

1d

About The Position

The Branch Leader manages all aspects of the assigned branch, including driving branch performance through leadership, coaching, management, and business development. The role emphasizes small business expertise and development, compliance with internal controls and operational procedures, and adherence to risk management policies. The Branch Leader also manages the branch’s human capital, including hiring, performance reviews, disciplinary actions, and workforce scheduling. The position may be cross-trained to assist with teller transactions as needed.

The role promotes Truist’s Purpose, Mission, Values, and culture while developing branch revenue and new client relationships. The Branch Leader works with Integrated Relationship Management and Operations partners to support clients, teammates, and compliance requirements.

Requirements

• Bachelor’s degree or equivalent education, related training, or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be compliant with the SAFE Mortgage Licensing Act within 30 days of employment in the role, including new or transfer registration and an applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of an internal leadership development program.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch business development and team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Grow branch revenue through small business development and new client strategies, including client appointments, outbound calls, and prospecting.
• Participate, with market approval, in civic, government, professional, business, community, association, and group activities to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates to execute branch engagement routines and support clients’ financial success and team empowerment.
• Partner with Integrated Relationship Management and Operations partners to maintain compliance with bank procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
• Collaborate with Integrated Relationship Management and line-of-business partners to foster a One Team culture and business partnerships.
• Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• Assist with teller transactions as needed, if cross-trained.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager