Branch Leader (Saturday Required) - Durham/Chapel Hill Area

Truist Bank•Hillsborough, NC

About The Position

The Branch Leader manages all aspects of an assigned branch, driving performance through leadership, coaching, business development, and management. The role emphasizes small-business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, risk-management policies, and the Truist Code of Ethics. The position also includes human-capital responsibilities such as interviewing, hiring, workforce scheduling, performance reviews, development planning, and disciplinary actions. The Branch Leader may be cross-trained to assist with teller transactions as needed. The role promotes Truist’s Purpose, Mission, Values, and culture within the team and community. It drives branch revenue and performance through small-business and new-client strategies, Mass Affluent growth, face-to-face client appointments, outbound calling, prospecting, and partnerships across the organization. The Branch Leader leads and motivates teammates, supports client financial success, and collaborates with Integrated Relationship Management and Operations partners to maintain effective business partnerships and compliance. This position is in the Durham/Chapel Hill area, requires Saturday work, and is listed as a first-shift role. English fluency is required. A SAFE Mortgage Licensing Act registration and applicable NMLS background check must be completed within 30 days of employment in the role.

Requirements

Bachelor’s degree or equivalent education, related training, or experience.
Two years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales-relationship, and prioritization skills.
Strong written and verbal skills.
Must comply with the SAFE Mortgage Licensing Act within 30 days of employment in the role, including new or transfer registration and an applicable NMLS background check.
Ability to inspire, lead, and coach others.
English language fluency.
Saturday work is required.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of internal leadership development programs.

Responsibilities

Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
Drive branch business development and strong team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
Grow branch revenue through small-business development and new-client strategies, including client appointments, outbound calls, and prospecting.
Develop Mass Affluent business through face-to-face appointments and outbound calling.
Participate, as reviewed and approved in the market, in civic, government, professional, business, community-affairs, association, and group activities to prospect for business and build the Truist brand.
Lead branch engagement routines and coach, motivate, and develop teammates to support client financial success and team empowerment.
Partner with Integrated Relationship Management and Operations partners to support branch operations and business partnerships.
Work with the area operations officer to ensure compliance with bank procedures, internal controls, risk-management policies, the Truist Code of Ethics, and required team training.
Make human-capital decisions, including interviewing, selecting, hiring, scheduling, development planning, performance reviews and ratings, and performance counseling or disciplinary actions.
Assist with teller transactions as needed, following cross-training.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan