Branch Leader (Saturday Required) - Durham/Chapel Hill Area

Truist•Hillsborough, NC

About The Position

The Branch Leader manages all aspects of an assigned branch, driving branch performance through leadership, coaching, management, and business development. The role emphasizes small business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, and risk management policies, and manages branch human capital, including hiring, performance reviews, disciplinary actions, and workforce scheduling. The leader may be cross-trained to assist with teller transactions as needed. The role promotes Truist’s culture and public image, develops business and revenue through small business and new-client strategies, and builds relationships through client appointments, outbound calling, prospecting, and community involvement. The Branch Leader leads and coaches the team, partners with Integrated Relationship Management and Operations colleagues, and oversees the team’s compliance and required training.

Requirements

Bachelor’s degree, or equivalent education and related training or experience.
Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales relationship, and prioritization skills.
Strong written and verbal skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
Ability to inspire, lead, and coach others.
English fluency is required.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of Internal Leadership Development Programs.

Responsibilities

Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
Drive branch business development and team and individual performance through personal productivity and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
Grow branch revenue through small business development and new-client strategies, including face-to-face client appointments, outbound calling, and prospecting; support Mass Affluent growth through appointments and outbound calling.
Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to develop business and build the Truist brand.
Lead, grow, coach, and motivate teammates through branch engagement routines to support clients’ financial success and team empowerment.
Partner with Integrated Relationship Management and Operations colleagues, including the area operations officer, to ensure compliance with bank procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
Collaborate with Integrated Relationship Management and key lines of business to promote a One Team culture and business partnerships within the branch.
Make human capital decisions for the branch team, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
May be cross-trained to assist with teller transactions as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan