Branch Leader (Saturday Required) - Elliott Road

Truist • Chapel Hill, NC

1d

About The Position

The Branch Leader manages all aspects of an assigned branch, driving branch performance through leadership, coaching, business development, and team management. The role emphasizes small business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. The Branch Leader ensures compliance with internal controls, operational procedures, risk management policies, and the Truist Code of Ethics. Responsibilities also include human capital management, such as interviewing, hiring, scheduling, performance reviews, development planning, and disciplinary actions. The leader may be cross-trained to assist with teller transactions as needed.

The role promotes Truist’s Purpose, Mission, Values, and culture in the community and on the team. It drives branch revenue and client growth through small business development, new-client strategies, Mass Affluent relationships, face-to-face appointments, outbound calling, prospecting, and community involvement. The Branch Leader collaborates with Integrated Relationship Management and Operations partners, ensures required team training is completed, and fosters a One Team culture. Saturday work is required.

Requirements

• Bachelor’s degree or equivalent education, related training, or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch and individual performance through business development, personal productivity, and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Drive branch revenue through small business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting.
• Grow Mass Affluent relationships through face-to-face appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to develop business and build the Truist brand.
• Lead, grow, coach, and motivate teammates through branch engagement routines to support client financial success and team empowerment.
• Partner with Integrated Relationship Management and Operations partners to ensure compliance with bank procedures, internal controls, risk management policies, and the Truist Code of Ethics, and ensure the team completes required training.
• Collaborate with Integrated Relationship Management and key line-of-business partners to promote a One Team culture and business partnerships.
• Make human capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, performance reviews and ratings, performance counseling, and disciplinary actions.
• Assist with teller transactions as needed after cross-training.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager