Branch Leader - Turner Hill Road

Truist•Lithonia, GA

About The Position

The Branch Leader is responsible for managing all aspects of the assigned branch, including driving branch performance through leadership, coaching, management, and business development. The role emphasizes small business expertise and development in support of Truist’s purpose of inspiring and building better lives and communities. It also ensures compliance with internal controls, operational procedures, and risk management policies. The Branch Leader manages human capital, including interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling, and may be cross-trained to assist with teller transactions as needed. The role promotes Truist’s Purpose, Mission, Values, and culture; builds branch revenue and business through small-business and new-client strategies; develops client relationships through appointments, outbound calling, and prospecting; and represents Truist in community and professional groups when approved. The Branch Leader leads, grows, coaches, and motivates teammates and works with Integrated Relationship Management and Operations partners to support compliance, training, and a One Team culture.

Requirements

Bachelor’s degree or equivalent education and related training or experience.
Two years of financial services and consumer/small-business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales relationship, and prioritization skills.
Strong written and verbal skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in the role, including new or transfer of registration, and applicable NMLS background check.
Ability to inspire, lead, and coach others.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of Internal Leadership Development Programs.

Responsibilities

Promote a positive public image in the community and instill Truist’s Purpose, Mission, Values, and culture within the team.
Drive branch business development and strong team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
Drive branch revenue through small-business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting.
Develop Mass Affluent relationships through face-to-face appointments and outbound calling.
Participate, when reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to prospect for business and build the Truist brand.
Lead, grow, coach, and motivate teammates while executing branch engagement routines and supporting client financial success and team empowerment.
Partner with Integrated Relationship Management and Operations partners, including the area operations officer, to ensure compliance with procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
Collaborate with Integrated Relationship Management and key line-of-business partners to promote a One Team culture and business partnerships within the branch.
Make human-capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
May be cross-trained to assist with teller transactions as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan