Branch Leader (Saturday Required) - Elliott Road

Truist Bank • Chapel Hill, NC

3d

About The Position

The Branch Leader is responsible for managing all aspects of the assigned branch, including branch performance, business development, team leadership, and compliance with internal controls, operational procedures, and risk management policies. The role emphasizes small business expertise and development in support of Truist’s Purpose of inspiring and building better lives and communities. The Branch Leader manages human capital decisions, including interviewing, hiring, scheduling, performance reviews, development planning, and disciplinary actions. The role may also be cross-trained to assist with teller transactions as needed.

The Branch Leader promotes Truist’s Purpose, Mission, Values, and culture in the community and within the branch team. They drive branch revenue and performance through small business development, new-client strategies, Mass Affluent growth, face-to-face appointments, outbound calling, prospecting, and partnerships with Integrated Relationship Management and other business partners. The role also includes community involvement, coaching and motivating teammates, and ensuring that team members complete required training and follow bank procedures and the Truist Code of Ethics.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise, or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Nice To Haves

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, Values, and culture within the team.
• Drive branch business development and strong team and individual performance through personal productivity and Truist strategies, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
• Drive branch revenue through small business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; grow Mass Affluent relationships through appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, and community affairs, associations, and groups to develop business and build the Truist brand.
• Lead branch engagement routines by growing, coaching, and motivating teammates to support clients’ financial success and team empowerment.
• Partner with Integrated Relationship Management and Operations partners, including the area operations officer, to support compliance with procedures, internal controls, risk management, the Truist Code of Ethics, and required team training.
• Collaborate with Integrated Relationship Management and key line-of-business partners to promote a One Team culture and business partnerships within the branch.
• Make human capital decisions for the branch team, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
• Assist with teller transactions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager