Branch Leader I, II, III - Lauderhill - Creole Speaking Preferred
About The Position
The Branch Leader manages all aspects of an assigned branch, driving branch performance through leadership, coaching, management, and business development. Small-business expertise and development are critical to advancing Truist’s purpose of inspiring and building better lives and communities. The role ensures compliance with internal controls, operational procedures, and risk-management policies, and manages branch human capital, including hiring, performance reviews, disciplinary actions, and workforce scheduling. The Branch Leader may be cross-trained to assist with teller transactions as needed. The Branch Leader promotes Truist’s mission, values, and culture; develops branch revenue and client relationships; and partners with operations, Integrated Relationship Management, and other lines of business. The role leads and develops the branch team while supporting clients’ financial success and team empowerment.
Requirements
- Bachelor’s degree or equivalent education, related training, or experience.
- Two years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
- One year of previous branch leadership or management experience.
- Strong interpersonal, sales-relationship, and prioritization skills.
- Strong written and verbal communication skills.
- Comply with the SAFE Mortgage Licensing Act within 30 days of employment in the role, including new or transfer registration and the applicable NMLS background check.
- Ability to inspire, lead, and coach others.
Nice To Haves
- Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
- Graduate of internal leadership development programs.
- Creole speaking.
Responsibilities
- Promote a positive public image in the community and instill Truist’s purpose, mission, and values in the team.
- Drive branch business development and strong team and individual performance, including through personal productivity and Truist strategies such as Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management partnerships.
- Grow branch revenue through small-business development and new-client strategies, including face-to-face appointments, outbound calls, and prospecting; also grow Mass Affluent relationships through appointments and outbound calls.
- Participate, with market review and approval, in civic, government, professional, business, community-affairs, association, and other groups to prospect for business and build the Truist brand.
- Lead, grow, coach, and motivate teammates through branch engagement routines.
- Partner with Integrated Relationship Management and Operations partners, including the area operations officer, to ensure compliance with bank procedures, internal controls, risk-management policies, the Truist Code of Ethics, and required team training.
- Collaborate with Integrated Relationship Management and key lines of business to promote a One Team culture and business partnerships within the branch.
- Make human-capital decisions, including interviewing, selecting, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
- Assist with teller transactions as needed after cross-training.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division
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What This Job Offers
Job Type
Full-time
Career Level
Manager
