Full Time Branch Ambassador - Larose Cutoff (21/hr)

Capital One • Larose, LA

8d • Onsite

About The Position

Capital One is hiring a Branch Ambassador to deliver a human-centered banking experience in a community branch. The role combines hospitality, customer relationship-building, digital banking education, and accurate cash handling. Branch Ambassadors help customers use digital tools, understand banking solutions, and pursue personal or business financial goals, while maintaining a safe, compliant, and welcoming branch environment. The position involves supporting nearby branches within a 50-mile radius as needed and occasionally assisting other locations in the broader region. A flexible schedule, including weekends, is required, and hours and days may change based on business needs. Required training may take place on a different schedule from the primary shift. The role requires lifting up to 25 pounds and standing or moving for extended periods.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
• Ability to lift up to 25 pounds and move or stand for extended periods.
• Regular and consistent attendance.

Nice To Haves

• Associate’s degree.
• 2 or more years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
• Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
• Teach customers to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
• Listen to customers, identify personal or business needs, and connect them with relevant digital tools or banking solutions.
• Welcome customers and provide attentive, hospitable service throughout the branch.
• Support nearby branches within a 50-mile radius and occasionally assist other locations in the broader region.
• Attend required training sessions and maintain regular, consistent attendance.

Benefits

• Medical, dental, vision, and prescription coverage beginning on Day 1.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED