Full Time Branch Ambassador - Larose Cutoff (21/hr)

Capital One•Larose, LA

6d•Onsite

About The Position

Capital One is hiring a full-time Branch Ambassador for its Larose Cutoff location. The Branch Ambassador represents the bank in a community-focused branch environment, combining hospitality, relationship-building, and digital banking guidance. The role supports customers with financial goals and helps them use digital tools and banking solutions, without the pressure of traditional sales quotas. The position handles high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, while following security, audit, BSA/AML, and federal regulatory standards. Branch Ambassadors educate customers about mobile banking, remote deposit capture, and contactless payments; listen for customer needs; and provide a welcoming experience throughout the branch. The role may require supporting other branches within a 50-mile radius and occasionally other locations in the broader region. Work schedules are flexible and may include weekends; hours and days can change based on business needs. Required training may take place on a schedule that differs from the primary shift. The job involves lifting up to 25 pounds and standing or moving for extended periods.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Hospitality-oriented approach and ability to make customers feel welcome and heard.
Comfort with digital tools and ability to teach customers how to use them.
Attention to detail and ability to follow procedures accurately.
Ability to adapt in a fluid workspace and respond to changing business needs.
Availability for a flexible schedule, including weekends, and schedule changes.
Ability to lift up to 25 pounds and stand or move for extended periods.
Ability to attend required training sessions, which may be scheduled differently from the primary shift.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
Educate customers about mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify their personal or business goals, and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support surrounding branches within a 50-mile radius and, occasionally, other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.