Branch Administrator

Winter Services Inc•Romulus, MI

About The Position

The Branch Administrator organizes and coordinates office operations and procedures to support organizational effectiveness and efficient handling of employee, vendor, and customer information. The role supports district staffing, recruiting, human resources, training, safety and compliance, seasonal operations, sales, fleet administration, customer service, and finance. It also supports the General Manager with general office tasks and processes subcontractor agreements and compliance documentation.

Requirements

Bilingual in Spanish is required.
High school diploma or GED equivalent.
Proficiency with general office equipment, including fax and copy machines.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Discretion and trustworthiness when accessing and assisting with confidential information.
Excellent communication, time-management, and organizational skills.

Responsibilities

Manage district staffing and recruiting activities, including screening candidates, conducting interviews in Spanish, and representing the company at job fairs, schools, and community events.
Maintain office supplies and equipment and support general office tasks as needed.
Use Salesforce and the Viaseys database to support the Operation Manager’s district annually; clean up Salesforce data.
Assist with collecting new and returning employee paperwork and support recruitment, orientation, training, and electronic onboarding for seasonal staff.
Support safety, work rules, housekeeping standards, employee safety training, compliance tracking, and administration of policies and procedures.
Keep required binders and sign-in sheets updated annually and help coordinate district training in and out of season.
Support seasonal operations, including pre-season and post-season reviews and photography, Blizzard U participation and training, updating route books, customer scopes and maps, loading storm data and post-storm paperwork into shared files, loading photos and inspection data into post-season cases, pulling stakes, and assisting with MM breakdown and recovery.
Perform sales support, including field prospecting, appointment setting, weekly summer cold calling, participating in call block days and Sales Blitzes, and measuring prospective sites when necessary.
Track fleet assets and parts, manage invoice flow, and organize DVIRs.
Support service case flow and completion and cover customer service when necessary.
Perform accounts receivable activities, contact customers about open aging, retrieve and email invoices from NetSuite, and respond to insurance and certificate of insurance requests as needed.
Serve as point of contact and process external and internal mail, email, and packages in a timely manner.
Support the General Manager with supplies, meeting coordination, and other general office tasks.
Create and process subcontractor agreements and manage subcontractor compliance documents, including W-9s and certificates of insurance.