Branch Administrator

Winter Services•Romulus, MI

About The Position

The Branch Administrator organizes and coordinates office operations and procedures to support organizational effectiveness and efficiently manage employee, vendor, and customer information. The role supports district staffing and recruiting, Human Resources processes, training, safety and compliance, seasonal operations, sales, fleet accountability, customer service, finance, subcontractor administration, and general office tasks. The position requires Spanish-English bilingual ability and access to confidential information.

Requirements

Bilingual in Spanish is required.
High school diploma or GED equivalent.
Proficient in using general office equipment, including fax and copy machines.
Proficient in Microsoft Office, including Word, Excel, and Outlook.
Discretion and trustworthiness when accessing and assisting with confidential information.
Excellent communication, time-management, and organizational skills.

Responsibilities

Manage district staffing and recruiting activities, including seasonal and subcontractor recruitment, candidate screening, interviewing in Spanish, and representation at job fairs, schools, and community events.
Maintain office supplies and equipment and coordinate general office tasks, meetings, and communications.
Use Salesforce and the Viaseys database to support the Operation Manager’s annual district activities; clean Salesforce data and participate in sales prospecting, appointment setting, cold calling, site measurements, and sales blitzes.
Collect new and returning employee paperwork; assist Human Resources with seasonal staff recruitment, orientation, training, and electronic onboarding.
Support safety, work rules, housekeeping standards, employee compliance tracking, policy training, and updates to required binders and sign-in sheets.
Coordinate and schedule required district training in and out of season.
Support pre-season and post-season reviews and photography, Blizzard U participation and training, route book and customer scope/map updates, storm documentation, picture and inspection-data uploads, stake removal, and equipment breakdown and recovery.
Track fleet assets and parts, maintain accountability, organize DVIRs, and support invoice flow.
Support service-case completion and provide customer service coverage when needed.
Perform accounts receivable activities, contact customers about overdue balances, retrieve and email invoices through NetSuite, and handle insurance certificate requests.
Process internal and external mail, email, and packages in a timely manner.
Create and process subcontractor agreements and track subcontractor compliance documentation, including W-9s and certificates of insurance.
Assist with seasonal staffing and operational needs that may require some weekend work; perform night and weekend operational activities as listed.