BPO Manager (Restaurant/QSR)

Citrin Cooperman•Los Angeles, CA

11d•$90,000 - $200,000

About The Position

We are seeking an experienced BPO Accounting Manager to support and help grow the restaurant and franchise accounting practice, with a particular focus on quick-service restaurant (QSR) and multi-unit restaurant operators. This individual will oversee recurring accounting and financial reporting engagements, manage and develop accounting team members, and serve as a key point of contact for clients. The ideal candidate combines strong accounting fundamentals with hands-on experience in restaurant accounting systems and an understanding of the accounting and operational complexities of multi-location restaurant organizations. Strong working knowledge of Restaurant365 (R365) is highly preferred; experience with restaurant POS and operational platforms such as PAR and Toast is a plus.

Requirements

Direct experience in QSR, restaurant, hospitality, or franchise accounting.
Strong working knowledge of Restaurant365 (R365).
Experience managing accounting across a significant number of restaurant locations.
Experience with restaurant POS-to-accounting integrations and reconciliation processes.
Experience with restaurant acquisition conversions or opening new locations.
Experience with restaurant inventory, accounts payable, payroll, sales, cash-management, or back-office systems.
Prior experience in outsourced accounting/BPO, public accounting, or a restaurant accounting shared-service environment.

Nice To Haves

Experience with PAR, Toast, or other restaurant POS platforms.

Responsibilities

Manage outsourced accounting engagements for QSR, franchise, and multi-unit restaurant clients.
Serve as a primary day-to-day accounting contact for client controllers, CFOs, owners, and operational leaders.
Manage recurring accounting deliverables and ensure deadlines and client expectations are met.
Lead monthly financial review meetings and help clients understand significant financial results, trends, and variances.
Coordinate onboarding and accounting transitions for new clients, restaurant acquisitions, and new location openings.
Oversee the monthly close process across multiple restaurant locations and legal entities.
Review balance sheet reconciliations, journal entries, accruals, prepaid expenses, fixed assets, intercompany activity, and other recurring close schedules.
Oversee cash, bank, credit-card, and POS reconciliations.
Review restaurant-level P&Ls and investigate unusual fluctuations or operating variances.
Support accounting for food and beverage inventory, cost of sales, vendor activity, royalties, advertising funds, and other franchise-related expenses.
Ensure consistent accounting practices and chart-of-accounts mapping across restaurant locations.
Use Restaurant365 (R365) to support restaurant accounting, reporting, accounts payable, reconciliations, and month-end close activities.
Troubleshoot accounting integration and mapping issues, working with internal teams, clients, and technology providers to resolve discrepancies.
Support implementation and optimization of accounting workflows for new and existing clients.
Supervise and review senior and staff accountants supporting client engagements.
Establish clear responsibilities, deadlines, and review processes across engagement teams.
Coach team members on restaurant accounting, reconciliations, month-end close, and accounting-system workflows.
Develop standardized processes, workpapers, checklists, and accounting procedures for use across restaurant clients.
Identify opportunities to improve efficiency through automation, standardization, and better use of technology.
Maintain strong quality controls and review standards across engagements.
Identify reconciliation issues, accounting discrepancies, and process gaps before they affect financial reporting.
Develop scalable processes to support clients as they add or acquire restaurant locations.
Partner with leadership to continue developing the firm's QSR and franchise accounting capabilities.