Box Office Supervisor Part-Time

Guthrie Theater • Minneapolis, MN

1d • $23 - $23

About The Position

The Box Office Supervisor provides supervision of the Box Office during show times and supervises call center operations. The position supports Box Office operations, staff supervision, and season ticket support while modeling and championing the Guthrie’s values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. The role works up to 25 hours per week, with shifts primarily in the evenings and on weekends, typically lasting 5–6 hours depending on the production.

The supervisor guides Box Office staff during shows, special events, programs, and call center hours; helps ensure procedures are followed; supports patrons and staff; provides feedback and training support; and assists with financial reconciliation and process improvement. The position requires customer service and money-handling experience, CRM or electronic ticketing system knowledge, and the ability to work in a busy environment while managing multiple priorities. Box office, Tessitura, and supervisory experience are preferred.

Requirements

• Demonstrated customer service experience.
• Knowledge or experience with a Client Relationship Management (CRM) system or electronic ticketing system.
• Money-handling experience.
• Excellent attention to detail and accuracy.
• Excellent written, telephone, and in-person communication skills.
• Polite and professional demeanor when interacting with customers and colleagues.
• Ability to manage multiple priorities and tight deadlines while maintaining composure under stress.
• Ability to concentrate effectively in a busy environment.
• Initiative, independent judgment, and ability to collaborate within a team and across departments.
• Ability to contribute as a strong team player with energy, creativity, innovative thinking, and enthusiasm.
• Ability to work at a computer for long periods, perform frequent keyboarding and mouse use, and maintain concentration during computer-based tasks.
• Ability to lift up to 25 pounds.
• Availability to work the theater’s dynamic schedule, including required evening and weekend shifts.
• Experience with and commitment to working with individuals and teams representing diverse identities, experiences, and perspectives.

Nice To Haves

• Box office experience.
• Tessitura experience.
• Prior supervisory experience.

Responsibilities

• Guide and supervise Box Office staff during shows, special events, programs, and call center hours, ensuring established procedures are followed.
• Complete tasks and reports related to show supervision and coordinate patron special requests with front-of-house staff.
• Keep staff informed about shows, offers, and special events; answer questions about policies, procedures, offers, and customer service requests.
• Monitor phone queues and analytics, and work with ITS to resolve ticketing software and phone system issues.
• Follow safety and emergency procedures and identify opportunities to improve Box Office policies and procedures.
• Proof Tessitura setups and promotional materials as needed.
• Assist with department meetings and trainings, lead pre-shift huddles, support season ticket renewals, and update Box Office SharePoint pages.
• Provide backup lobby support for front-of-house staff before shows as needed.
• Provide and ensure exceptional customer service to Guthrie patrons; resolve customer inquiries and issues while adhering to ticketing policies and maintaining composure.
• Assist in monitoring shared email boxes, responding to patrons, and processing internal ticket requests.
• Provide regular feedback to managers on staff performance and monitor Box Office sales and inquiry calls to support staff skill development.
• Collaborate with the Box Office Manager and Director of Ticketing on staff onboarding, training, ongoing one-on-ones, and performance reviews.
• Complete financial reconciliation, prepare daily deposits, handle cash and receipts, and ensure staff follow money-handling, security, and credit card procedures.
• Assist with auditing current processes and practices and support the Box Office Manager in implementing the Guthrie’s mission, values, initiatives, and messaging.
• Foster a work environment aligned with the Guthrie’s values.

Benefits

• Part-time employees accrue Guthrie Sick Time at one hour for every 25 hours worked.
• Subsidized Metro Transit bus and train passes.
• Discounted pre-tax monthly ramp parking.
• Discounted bike locker rental.
• Complimentary tickets to Guthrie productions.
• Discounted tickets to Guthrie-produced shows and some performances hosted by the Guthrie.
• Discounts on Guthrie classes and camps.
• Wellness Program.
• Guthrie Store discount.
• Affinity Groups.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed