Box Office Supervisor – Fillmore Philadelphia
About The Position
The Box Office Supervisor oversees the venue’s daily and nightly box office operations, including will call, guest lists, ticket sales, and ticket scanning. The role supports and trains box office staff, helps maintain appropriate staffing and performance standards, promotes excellent customer service, and coordinates with the Box Office Manager and other venue departments. The supervisor supports cash handling and financial processes, including balancing seller cash drawers, reconciling ticket sales, managing venue cash, scheduling payroll, and conducting band settlements when needed. The position also manages ticket inventory and event setup, maintains ticketing systems and customer databases, shares ticket and venue information, and works with Ticketmaster, artists’ representatives, VIP teams, and venue operations. The role may include offsite third-party venue coverage and requires ensuring compliance with ADA ticket laws. The work environment is fast-paced and often loud and stressful. The schedule must be flexible to accommodate days, nights, weekends, and holidays.
Requirements
- Experience in box office or ticketing management.
- Flexible schedule, including days, nights, weekends, and holidays.
- Experience in cash handling.
- Leadership, management, and customer service skills.
- Tolerance of all cultures, music, and art forms.
- High school diploma.
Nice To Haves
- Experience in live environment operations.
- Experience handling counterfeit cash.
- Experience with Microsoft applications such as Outlook, PowerPoint, Word, and Excel.
- Experience with prioritization, time management, and multitasking.
- Experience with open communication and email etiquette.
Responsibilities
- Organize and manage daily and nightly box office operations, including will call, guest lists, ticket sales, and ticket scanning.
- Assist box office staff with their job functions and support a positive, creative team environment.
- Maintain open communication and coordination with the Box Office Manager, staff, and other venue departments.
- Ensure staff training is complete and satisfactory, and assist with staff evaluations.
- Help maintain appropriate staffing levels, set staff development and performance goals, and monitor progress.
- Recruit and hire staff and ensure hiring, disciplinary, and termination practices follow company guidelines.
- Promote superior customer service in guest interactions and participate in venue meetings as needed.
- Ensure staff follow cash handling policies and procedures; balance and reconcile seller cash drawers.
- Assist with reconciliation and accounting of ticket sales and daily box office sales; help house, distribute, and deposit venue cash weekly.
- Manage applicable ticket pricing initiatives, including progressive, platinum, dynamic, and flex pricing, value channels, and special ticket offers.
- Assist with employee payroll scheduling before deadlines.
- Conduct band settlements for shows with split-point deals or when requested by the talent department.
- Complete and distribute accurate daily ticket counts for agents and artists.
- Create, modify, and maintain inventory for ticketed events in a secure ticketing environment.
- Follow standards and processes for ticket types, ancillary events, and qualifiers.
- Monitor and maintain ticketing computers, software, and hardware.
- Serve as a secondary representative in venue interactions with Ticketmaster.
- Ensure timely and accurate communication of event and venue information within the department and to the public.
- Modify, maintain, and update customer database files.
- Develop and maintain the call center phone system, including phone menus and event calendars.
- Interact with artists, record labels, management, and band tour accountants.
- Prepare reports as necessary.
- Work with Premium Seat Sales and VIP teams on upsells, inventory management, and related tasks.
- Coordinate with Operations and Guest Services on ADA tickets, relocations, and troubleshooting.
- Provide offsite third-party venue coverage when required, including show-night management, staffing, and equipment needs.
- Ensure the venue complies with ADA ticket laws.
Benefits
- Medical, vision, dental, and mental health benefits for employees and family.
- Health care concierge access.
- Flexible Spending Account (FSA) or Health Savings Account (HSA).
- Free concert tickets.
- Paid time off, including paid holidays, sick time, and personal days.
- 401(k) program with company match.
- Stock reimbursement program.
- New parent programs, including caregiver leave.
- Fertility, adoption, foster, or surrogacy support.
- Career and skill development programs through School of Live.
- Tuition reimbursement.
- Student loan repayment.
- Volunteer time off.
- Crowdfunding match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
