Box Office Supervisor (Part-Time)

Miami Dolphins and Hard Rock Stadium•Miami Gardens, FL

5d•Onsite

About The Position

The Miami Dolphins and Hard Rock Stadium are seeking a part-time Box Office Supervisor to help provide guests with a world-class experience at Miami Dolphins and University of Miami games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer matches, and other events. This position is based on-site at Hard Rock Stadium in Miami Gardens, Florida, and reports to the Coordinator, Ticket Operations. The supervisor oversees event-day Box Office operations, including will call, ticket resolution, and ticket sales as applicable. The role supervises and supports Event Staff, assists with guest inquiries and ticketing issues, and works with Ticketmaster systems. The position requires availability for at least 80% of all Hard Rock Stadium events, including weeknights, weekends, and holidays. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential job functions. Offers of employment are contingent on successful completion of drug and background screening.

Requirements

High school diploma; a four-year college degree or active progress toward a degree is preferred.
At least 2 years of experience as a Box Office Supervisor in the live event or sports industry.
Experience working with Ticketmaster platforms such as TM1 and Archtics.
Strong service-oriented mentality and interpersonal skills.
Comfort and confidence learning new things.
Availability to work at least 80% of all Hard Rock Stadium events, including weeknights, weekends, and holidays.
Strong verbal and interpersonal skills and the ability to communicate effectively with guests and employees.
Fluency in English.

Nice To Haves

A four-year college degree or actively working toward a degree.
Spanish language skills.

Responsibilities

Oversee event-day Box Office operations, including will call, ticket resolution, and ticket sales as applicable.
Ensure the Box Office is prepared, opened, and closed out for each event.
Provide supervision, guidance, and support to Event Staff, including helping new team members learn ticketing systems, customer service, and Box Office procedures.
Communicate effectively with the Ticket Operations team and other supervisors.
Promote a positive team environment and uphold staff performance through the Accountability Policy.
Provide guests with a world-class experience by demonstrating the promise to Care, Know, and Connect.
Respond to in-person customer inquiries, troubleshoot problems, and provide timely, excellent customer service.
Use Ticketmaster to provide necessary assistance to Hard Rock Stadium guests.
Maintain working knowledge of stadium operations and ticket office policies and procedures to answer general questions.
Exhibit professional conduct, image, and demeanor in the workplace.