Box Office Supervisor – Fillmore Philadelphia

Live Nation Entertainment • Philadelphia, PA

4d • Onsite

About The Position

The Box Office Supervisor oversees daily and nightly box office operations at the Fillmore Philadelphia, including will call, guest lists, ticket sales, and ticket scanning. The role supports and develops staff, promotes a positive team environment, coordinates communication across venue departments, and helps ensure staffing, training, hiring, and performance processes meet company standards. The supervisor also promotes superior customer service and participates in on-site venue meetings as needed.

The position supports financial and cash-handling operations, including enforcement of cash policies, balancing and reconciling seller drawers, assisting with ticket-sale accounting and cash deposits, managing pricing initiatives, scheduling payroll, conducting band settlements when needed, and preparing ticket-count reports.

Other responsibilities include creating and maintaining secure event inventory; following ticketing standards; monitoring ticketing systems and equipment; serving as a venue representative in Ticketmaster interactions; maintaining customer databases and phone systems; communicating event information; coordinating with artists, touring personnel, VIP sales, and guest services; supporting offsite venue coverage when required; and ensuring compliance with ADA ticket laws. The work environment is fast-paced and often loud and stressful. The schedule is flexible and includes days, nights, weekends, and holidays.

Requirements

• Experience in box office or ticketing management.
• Flexible schedule, including days, nights, weekends, and holidays.
• Experience in cash handling.
• Leadership, management, and customer service experience.
• Tolerance of all cultures, music, and art forms.
• High school diploma.

Nice To Haves

• Experience in live environment operations.
• Experience handling counterfeit cash.
• Experience with Microsoft applications, including Outlook, PowerPoint, Word, and Excel.
• Experience with prioritization, time management, and multitasking.
• Experience with open communication and email etiquette.

Responsibilities

• Organize and manage daily and nightly box office operations, including will call, guest lists, ticket sales, and ticket scanning.
• Support box office staff in their job functions and foster a positive, creative team environment.
• Maintain open communication and effective coordination with the Box Office Manager, staff, and other venue departments.
• Ensure ongoing staff training; assist with staff evaluations, development goals, and performance monitoring.
• Assist in ensuring appropriate staffing levels; recruit and hire staff and follow company standards for hiring, discipline, and termination.
• Promote superior customer service and participate in on-site venue meetings as needed.
• Ensure venue staff follow cash-handling policies and procedures; balance and reconcile seller cash drawers.
• Assist with reconciliation and accounting of ticket sales and daily box office sales, and with weekly venue cash handling and deposits.
• Manage applicable pricing initiatives, including Progressive, Platinum, Dynamic, and Flex Pricing, Value Channels, and special ticket offers.
• Assist with employee payroll scheduling before deadlines.
• Conduct band settlements for shows with split-point deals or when requested by the talent department.
• Prepare and distribute accurate daily ticket counts for agents and artists.
• Create, modify, and maintain secure inventory for ticketed events and follow standards for ticket types, ancillary events, and qualifiers.
• Monitor and maintain ticketing computers, software, and hardware.
• Serve as a secondary venue representative in interactions with Ticketmaster.
• Ensure accurate and timely sharing of event and venue information internally and with the public.
• Modify, maintain, and update customer database files.
• Develop and maintain the call center phone system, phone menus, and event calendars.
• Interact with artists, record labels, management, and band tour accountants, and provide reports as needed.
• Coordinate with the Premium Seat Sales/VIP team on upsells, inventory management, and related tasks.
• Coordinate with Operations/Guest Services on ADA tickets, relocations, and troubleshooting.
• Provide offsite third-party venue coverage when required, including show-night management, staffing, and equipment needs.
• Ensure the venue complies with ADA ticket laws.

Benefits

• Medical, vision, dental, and mental health benefits for employees and family.
• Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, and surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED