Box Office Representative - Hard Rock Live
About The Position
The Box Office Representative supports Front of House operations for Hard Rock Live events, banquets, and productions, and assists with live event functions across the property as needed. Reporting to the Box Office Manager, this role works in the Entertainment Production Department and helps maintain professionalism, efficiency, and safety. The position is on-call and includes assisting with ticketing, usher services, crowd control, event-based will-call, and related front-of-house functions. The representative helps create a welcoming guest experience, builds guest relations, supports and trains team members, and promotes communication and collaboration within and across departments. The role also assists with shows on the Ticketmaster platform and with ticketing computer systems. Other duties may be assigned as circumstances arise. The casino work environment is hectic, fast-paced, crowded, and noisy, with potential exposure to second-hand smoke and other casino-related environmental factors. The representative must communicate effectively in English and be able to work holidays and weekends, flexible shifts, and approximately 50–100 shows per year, as well as office hours, meetings, or conference calls as needed. The listed pay range is $14–$19 per hour.
Requirements
- High school diploma required.
- Basic computer skills required.
- Must be at least 21 years of age.
- Must obtain and maintain licenses and certifications required by federal, state, and gaming/lottery regulations.
- Must successfully pass a background check.
- Must be able to communicate effectively in English with guests and communicate effectively with external contacts and team members at all levels.
- Must be able to use required equipment effectively and efficiently and work with computer applications and programs.
- Must be able to review and understand documentation and compose, type, route, and file correspondence.
- Must be able to interact professionally with business contacts and customers.
- Must be able to stand, walk, kneel, and bend for extended periods and move throughout the business.
- Must be able to exchange ideas verbally, perceive sound by ear, and obtain impressions through sight.
- Must tolerate exposure to heat, cold, loud or noisy conditions, and smoke.
- Must be able to work holidays and weekends and flexible shifts.
- Must be available to work 50–100 shows per year and office hours, meetings, or conference calls as needed.
- Must follow company policies for cell phone usage.
Nice To Haves
- College degree preferred.
- Prior customer service, retail, or sales experience is a plus.
Responsibilities
- Create a guest-focused atmosphere and build and retain guest relations.
- Act as a mentor to team members to help provide superior guest service.
- Assist admissions and ticketing attendants wherever tickets are sold on the property.
- Support front-of-house staff with their duties as needed, including usher services and crowd control.
- Promote a positive and creative team environment.
- Facilitate open communication with supervisors and staff and support interdepartmental communication and organization.
- Ensure ongoing staff training is complete and satisfactory.
- Assist with shows on the Ticketmaster platform.
- Assist with ticketing computer systems.
- Assist with event-based will-call tickets.
- Support live event functions across the property as needed.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package supporting health, future planning, and work-life balance; benefits may vary by employment status. See the company career site for the full list of Team Member Benefits.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
