Supervisor, Kitchen - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa•Tejon, NM

1d•Onsite

About The Position

A Kitchen Supervisor is responsible for leading and maintaining smooth operation of all kitchen shifts. He/She will partner with the cafe management team to train, coach and evaluate BOH operations, ensuring that the cafe is in adherence with company policies, specs and procedures.

Requirements

Partner with the cafe management team to train, coach and evaluate BOH operations
Ensure the cafe is in adherence with company policies, specs and procedures
Train new staff members and coach all staff members to adhere to Hard Rock food quality and service standards
Train and validate new staff members according to company training standards
Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists
Ensure employees follow safety, sanitation and security procedures
Provide Kitchen employees with verbal recognition, direction and support
Communicate with Kitchen team to keep everyone informed of local, regional and corporate procedures
Listen to comments, criticisms and feedback from employees to address any issues or suggestions with management
Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
Communicate regularly with KM regarding issues and suggestions related to product, people and performance

Responsibilities

Perform opening & closing duties for the kitchen
Oversee shift-by-shift labor to achieve a cost-effective balance for smooth operation of the cafe
Monitor food cost using established methods to meet goals
Evaluate condition of equipment and conduct routine maintenance inspections to ensure smooth operation
Ensure that assigned cleaning duties are completed by all staff prior to checking out after each shift
Inspect and taste food to ensure freshness, flavor, recipe adherence and temperature (including line checks every shift)
Train new staff members and coach all staff members to adhere to Hard Rock food quality and service standards
Train and validate new staff members according to company training standards
Perform shift expo duties (inside & outside) to ensure food is prepared according to spec and served in a timely manner
Perform employee task such as preparation of all recipes to ensure quality of the product
Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists
Ensure employees follow safety, sanitation and security procedures
Provide Kitchen employees with verbal recognition, direction and support
Communicate with Kitchen team to keep everyone informed of local, regional and corporate procedures
Listen to comments, criticisms and feedback from employees to address any issues or suggestions with management
Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
Communicate regularly with KM regarding issues and suggestions related to product, people and performance