LN Venues, Box Office Manager - The Roxian

Live Nation Entertainment • McKees Rocks, PA

1d

About The Position

The Box Office Manager oversees the day-to-day operations of the Box Office department for assigned Live Nation-owned and operated or third-party venues, following established practices and procedures. The role serves as the venue’s primary ticketing contact and works with internal departments, event personnel, promoters, artists’ representatives, guests, and affiliated partners to meet event ticketing needs. It also manages Box Office staffing and nightly event operations, ticket inventory and event setup, ticketing technology, customer service, and financial reporting and reconciliation.

Requirements

• Bachelor’s degree from an accredited university or comparable work experience.
• 2–3 years of experience as a Box Office manager or representative, including management-level work experience.
• Strong knowledge of customer service, computer operations, and accounting and cash-management procedures.
• Understanding of ticketing systems, including Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite.
• Previous experience managing season-ticket business and ancillary products such as VIP parking, clubs, and premium hospitality offerings.
• Ability to lead, interact positively with staff and guests, prioritize and organize work, motivate staff, solve problems, delegate, follow up, communicate, and tactfully defuse potentially volatile situations.
• Ability to communicate respectfully and diplomatically across business levels.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work evening and weekend hours based on daily business needs.
• Detail-oriented, with the ability to work under pressure and meet strict, changing deadlines.

Responsibilities

• Serve as the main Ticketing contact for events at assigned venues or locations and build working relationships with promoters, ticketing staff, guests, and partners.
• Hire, train, schedule, supervise, and support Box Office personnel; ensure staff follow ticket operations policies and procedures and maintain a positive, collaborative work environment.
• Coordinate with internal departments and external event personnel to address ticketing needs and provide exceptional customer service.
• Organize and oversee nightly Box Office operations, including ticket sales, Will Call, and ticket scanning.
• Build and maintain events in ticketing software; assist talent buyers, tour personnel, and internal staff with event programming, reporting, ticket holds, and other ticketing details.
• Coordinate with Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets on time.
• Monitor ticket inventory and work with the Pricing team on dynamic pricing to maximize revenue.
• Partner with the Ancillary Product team and Venue General Manager to create and optimize ancillary products; ensure ADA-compliant ticketing practices.
• Maintain accurate Box Office accounting records and archives and ensure staff follow cash-handling policies and procedures.
• Perform daily safe reconciliation, prepare deposits, run daily financial reports, and prepare event-night Box Office settlement reports; participate in event settlements as needed.
• Monitor ticketing software and hardware, promptly report issues, adopt Ticketmaster technology, and keep current with ticketing trends.
• Attend relevant meetings, discussions, and conferences as the venue’s ticketing lead and perform additional duties assigned by leadership.

Benefits

• Medical, vision, dental, and mental health benefits for employees and family, with access to a health care concierge and Flexible Spending or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New-parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager