LN Venues, Box Office Manager - The Roxian

Live Nation Entertainment • McKees Rocks, PA

3d

About The Position

The Box Office Manager oversees day-to-day Box Office operations for assigned Live Nation-owned and operated or third-party venues. This role serves as the venue’s primary ticketing contact, manages Box Office personnel and event ticketing, coordinates with internal teams and external partners, maintains accurate financial records, and ensures strong customer service and compliance with company policies. The manager also monitors ticket inventory and technology, supports event settlements, and stays current with ticketing trends and tools.

Requirements

• Bachelor’s degree from an accredited university or comparable work experience.
• 2–3 years of experience as a Box Office manager or representative, including management-level work experience.
• Strong knowledge of customer service, computer operations, and accounting or cash-management procedures.
• Understanding of ticketing systems, including Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite.
• Ability to provide leadership, interact positively with staff and guests, prioritize, organize, motivate staff, solve problems, delegate, follow up, communicate, and tactfully defuse potentially volatile situations.
• Ability to communicate respectfully and diplomatically across all levels of the business.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work evening and weekend hours based on business needs.
• Detail-oriented, with the ability to work under pressure and meet strict and changing deadlines.

Nice To Haves

• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club, and other premium hospitality offerings.

Responsibilities

• Serve as the main Ticketing contact for events at assigned venues or locations.
• Build strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
• Hire, train, schedule, and supervise Box Office personnel; ensure staff follow ticket operations policies and procedures.
• Collaborate with internal departments and external event personnel to address ticketing needs.
• Organize and oversee event-night Box Office operations, including ticket sales, Will Call, and ticket scanning.
• Maintain a positive, collaborative work environment and staff morale.
• Ensure the Ticketing department provides exceptional customer service and proactively resolves guest issues.
• Build and maintain events in the appropriate ticketing software.
• Assist talent buyers, tour personnel, and internal staff with event programming, reporting, ticket holds, and other ticketing details.
• Coordinate with Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets on time.
• Monitor ticket inventory and collaborate with the Pricing team on dynamic ticket pricing to maximize revenue.
• Partner with the Ancillary Product team and Venue General Manager to develop and optimize ancillary products.
• Ensure ADA-compliant ticketing practices.
• Maintain accurate Box Office accounting records and archives, and ensure staff comply with cash-handling policies.
• Perform daily safe reconciliation, prepare deposits, and complete daily financial reporting.
• Prepare Box Office settlement reports on event nights and participate in event settlements as needed.
• Monitor ticketing software and hardware and promptly report issues.
• Adopt new Ticketmaster technology, including TM1 Entry, TM1 Sales, and TM1 Events.
• Keep current with ticketing trends and attend relevant meetings, discussions, and conferences as the venue’s ticketing lead.
• Perform additional duties as assigned by leadership.

Benefits

• Medical, vision, dental, and mental health benefits for employees and family.
• Access to a health care concierge and Flexible Spending or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, and surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level