Box Office Manager- Austin West Riverside

AEG Worldwide•Austin, TX

15h•$59,565 - $65,000•Onsite

About The Position

The Box Office Manager oversees all ticket office operations, ensuring efficient and effective service delivery through strong leadership, staff training, event management, and operational oversight. This role fosters collaborative relationships with promoters, artist representatives, regional leadership, and venue team members while directing departmental planning, administration, and policy implementation. The Box Office Manager is also responsible for maintaining accurate show records, customer databases, and reporting systems to support informed decision-making and exceptional customer experiences.

Requirements

High School Diploma or its equivalency (BA/BS Degree Preferred)
4-6 years Of related work experience
Previous experience in the music industry and event planning
Prior supervisory experience required
Experience with ticketing systems and basic knowledge of databases
Strong math aptitude and with a focus on detail and accuracy
Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
Strong interpersonal, written and verbal communication skills
Strong time management and customer service skills.
Strong attention to detail and moderate to complex problem solving skills
Able to multitask and prioritize heavy work load while working in a fast paced working environment
Knowledge of industry best practices
Proven ability to manage and lead team

Responsibilities

Creates events with appropriate ticketing software.
Ensure accuracy, timely response to needs, and follow through with General Manager, Manager Ticketing, Talent Buyers, and Rental Clients.
Assist in building and maintaining event ticketing system.
Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.
Manage box office via staffing and scheduling.
Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.
Ensure equipment is working appropriately and verify correct ticket sales.
Update ticket and show related information in internal software.
Maintain continuous rapport between artist management and venue for ticket needs and ticket sales.
Attend production promotion meetings and work with booking department members to program their events correctly.
Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments.
Assures consistent, courteous, respectful and timely service.
Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.
Oversee ticket inventory and overall pricing of ticketing.
Maintain dynamic pricing initiatives.
Advance numerous items essential for overall program functionality and on-site execution as required by venue or regional oversight.
Facilitate backend sales and provide data-driven insights to inform pricing adjustments and Identify opportunities to increase revenue.
Respond to venue customer inquires through dedicated channels, providing timely and professional assistance.
Implement the overall design and development of initiatives for VIP and Platinum ticketing.
Generate and provide input on collateral, sales and marketing materials.
Act as departmental liaison to coworkers, venues, management, agencies, etc.