Box Office Attendant

City of Poway•Poway, CA

3d•Onsite

About The Position

The Poway Center for the Performing Arts is now open for the 2026-27 season! From September through June, our first-class performance space is packed with mainstage professional artists, community-based productions, and educational theatre, music, and dance. We’re looking for experts in customer service and can provide excellent training and experience to those new to theatre. Join our team today and be an exciting part of celebrating the arts year after year! This part-time, temporary, at-will position, under general supervision, provides customer service at the Poway Center for Performing Arts box office. Processes various ticketing requests directly to customers. Provides background administrative duties to assist staff and general clerical items to ensure the Box Office runs smoothly and efficiently. Receives general supervision from the Box Office Coordinator or assigned supervisor. Exercises no direct supervision over staff.

Requirements

One year of customer service experience, which is the equivalent of 999 hours for this specific position.
Equivalent to the completion of the 12th grade.
A valid class C driver's license or the ability to arrange alternate and timely means of transportation in the performance of assigned duties.
Within five months of appointment, as a condition of employment, satisfactory completion of First Aid and CPR/AED certificates are required.

Responsibilities

Provides responsible customer service in operating the box office for the Poway Center for the Performing Arts.
Performs cashiering duties; receives money and issues receipts; performs daily reconciliation of cash drawer, ticket audit stubs, cash register tape, and ticket stocks; opens and closes safe; makes deposits with the Administrative Services Department as directed; participates in generating reports; maintains accurate records.
Enters information into computerized ticketing database; issues tickets; processes ticket mail orders and direct sales, in person, by telephone, or online.
Creates templates, signs and information sheets for shows; restocks supplies.
Handles special arrangements for ticket sales, including group sales, complimentary tickets, and consignment orders for user groups.
Screens calls and patrons; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from public as necessary.
Performs a wide variety of administrative support work including typing, filing, copying, stuffing envelopes, sending out mailers, maintaining accurate and detailed records, verifying accuracy of information, researching discrepancies, and recording information.
Assists Box Office Coordinator or other staff with reporting and financial/budgetary needs, including billings, deposits and transfer reports; maintains accurate logs, files and spreadsheets for revenue, attendance, ticket sales, etc.
Monitors use of the Performing Arts Center by user groups to ensure a safe environment; assists in enforcing established rules of facility use and participant conduct.
Opens, closes, and secures building for events.
Maintains cleanliness of patron area.
Maintains attendance and punctuality that is observant of scheduled hours on a regular basis.
Performs other duties as assigned.